Get in Touch With Us
This is the page to use if you want to contact the Betting Not On Gamstop editorial team. You might want to flag an error, suggest a topic or ask about how we compare betting sites. It also explains what we can and cannot help with, because some questions are better sent elsewhere.
Please note: we are an independent information site. We are not a bookmaker, we do not hold customer accounts, and we cannot see or change anything on a betting site. Some sites we cover may pay us commission if you sign up through a link. Commission does not decide how options are ranked.
What we can help with
- Corrections: if a bonus term, payment method, rule or date on the site looks wrong or out of date, tell us. Please say which page and which statement, and include a source if you have one, such as the bookmaker's own terms page.
- Questions about our reviews: how we assess sites, what a rating means, or why an option appears where it does. Our ratings are editorial assessments, not customer-review scores.
- Topic suggestions: for example a sport, bet type, payment method or bonus rule you would like explained, such as wagering requirements, minimum qualifying odds or withdrawal limits.
- Partnership and press enquiries: introduce yourself and your organisation, and say what you have in mind.
What we cannot do
We cannot resolve problems with a betting account. That includes a delayed withdrawal, a voided bet, a closed account or a bonus dispute. We have no access to your account and no influence over a bookmaker's decisions. We also cannot promise that any site will pay out, and we do not give personal betting or financial advice.
Having a problem with a betting site?
Work through these steps first:
- Contact the site's customer support in writing, such as live chat with a transcript saved or email, and keep copies.
- Use the site's formal complaints procedure if support does not resolve it. Check its terms for how long it says it will take to respond.
- Check which licence the operator says it holds. Sites licensed outside Great Britain are not covered by UK Gambling Commission rules, and the options for escalating a dispute can be more limited.
- Keep records of your identity checks, deposits and the dates of every message.
If you are dealing with a UK Gambling Commission licensed operator, you can usually take an unresolved complaint to an approved alternative dispute resolution service after the operator's process ends. We cannot do this for you.
If gambling is causing you harm
If betting is affecting your finances, your mood or your relationships, free and confidential support is available in Great Britain. GamCare runs the National Gambling Helpline on 0808 8020 133. GAMSTOP offers free self-exclusion from UK licensed sites. Many bookmakers also offer deposit limits, loss limits and time-outs, and blocking software can restrict gambling sites on your devices. Betting should never be treated as a source of income or a way to solve money worries.
Our guide to trusted non GamStop casinos in the UK explains how overseas-licensed sites differ from UK-regulated ones. It also covers what protections you may lose if you use them. If you have chosen to self-exclude, think carefully before looking for ways around it.
What to include in your message
- The page address or title you are writing about.
- The exact wording you think is wrong, and what you believe is correct.
- A link to your source, if possible, and the date you saw it. Bonus terms change often.
- Your reason for writing, so we can route it to the right person.
Please do not send passwords, card numbers or identity documents. We will never ask for them.
What happens next
A member of the team reads each message. Where a correction is confirmed against a verifiable source, we update the page and note the date we last checked it. We will not always be able to reply to every message, particularly if it asks for account help we cannot give. We cannot give a firm reply time, so please be patient.
Our contact details
Use the contact form or the email address shown in the site footer or alongside this page. We do not publish a telephone number for editorial enquiries. If you are unsure where to send something, write to us and we will point you in the right direction.